Return and Refund Policy (Australia)

This return and refund policy applies to Reform Clothing products purchased online at reformclothing.com/au.

We do not accept the return of products for change-of-mind or inaccurate order details provided

As your product has been designed and manufactured specifically for you, we are unable to remake or refund items due to change of mind or inaccurate orders. For this reason, we strongly urge you to carefully check all details before placing your order. 

What happens if there is a problem with my product?

We want you to love your product so if it’s defective or not what you ordered, simply contact our team within 14 days of delivery and we’ll organise a replacement.

If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where - after sale - the product is damaged through misuse or abnormal use.

What happens if my group order is cancelled before it's been placed?

If you have made any payments to a group order and that order (or part of the order) is cancelled then Reform Clothing will issue refunds for the corresponding payments.

How we provide Refunds

If your return satisfies the conditions of this Returns Policy, we will issue your refund to you using your original payment method within 10 business days.

Consumer Guarantees

You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our return policy, statement, or comment we might make. If a consumer guarantee is not met - for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it).

Further information about the consumer guarantees is provided here:

https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees (details about the consumer guarantees)

and here:

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#repairs (details about your rights where a consumer guarantee is not met).