Frequently Asked Questions

Frequently Asked Questions


Browse the help topics to find answers to your questions or see some of the most commonly asked questions below.

Still have a question? Contact us.

Your order coordinator will have all the information you need to place an order, please contact them for the unique link and instructions for your groups order. For more information see ordering.

You can cancel your order prior to your group's order going into production.

If your group's order is not in production and you wish to cancel your order please contact us.

We are unable to refund or exchange items due to incorrect selection. Please be careful when ordering and check all the details in your order confirmation email. Ensure you have checked your size before ordering. You can find information on sizing here.

If there is a problem with your order, please contact us within 14 days. Our customer care team is standing by to help, and will endeavour to resolve any issue for you at speed. If we’re contacted after the 14 days, it makes it extremely difficult for us to rectify any situation due to the customisation of our garments. Provide as many details as possible, including your name, phone number, a picture of the suspected problem, and a customer care team member will assess your garment and resolve the issue as soon as possible.

While we have headquarters in both Australia and the USA, we rely on our team in China to maintain the quality of our products. No matter what location they work from or what role they play, every Reform employee is a valuable part of our family.

Unfortunately, the minimum requirement for ordering is 25 garments for your first order; Because all of our products are made from scratch, our current manufacturing process simply doesn't allow for us to make individual custom products.