Designing my product

There are many ways you can get help with your design across the site:

1. Use our Quick Colour tool. The ‘Quick Colour’ icon is located to the right of screen across most of our pages. After selecting your colour preferences, they will be applied across the site, helping you design faster and visualise our products your way.

To get access to our full colour range and design options, view and edit your favourite products in the Design Lab.

2. Take our 15-second guided tour upon entering the Design Lab that shows you 4 quick steps you need to know to create, save and order an awesome design for your group.

3. Use our help articles to understand more about the tools and features for designing online.

Our Design Lab features and functions are a work-in-progress so if you need further assistance, please contact us to see how we can help.

To add your own logo or graphic to your design while editing a design in the Design Lab:

1. Click on the DESIGNS menu.
2. Choose the location to upload to - e.g. Chest Right.
3. Click UPLOAD.
4. 'Drag and drop' or 'Browse' for your file.
5. After a moment, your file will appear in the RECENT FILES section.
6. Click on your file to add it to the selected decoration space.

For more information, see Uploading logos and graphics.

By adding content to reformclothing.com, you confirm that your content does not infringe any laws or third-party rights like copyright, trademark, or personality rights. For more information, read uploading licensed/copyright artwork and review our Terms & Conditions.

If you see a yellow or red warning on your logo/graphic, you may have an issue with resolution.

In certain situations we may accept a low resolution upload into production if the resolution is still of a quality we can embroider. However, low resolution is not acceptable for sublimated fabrics.

Ensuring high quality sublimation or embroidery requires at least the minimum uploaded file resolution.

To resolve low resolution issues we suggest:

• Upload a better quality version of the logo/graphic at 300DPI (usually a larger file size ~ 1-5MB).
  • If available, discuss this with your marketing, branding, or design department to receive an appropriately-sized logo/graphic.
  • Note that your image may need to be resized down to meet upload requirements.
• Reduce the size of the logo/graphic until the low resolution error disappears.
• Consider the location of your logo/graphic:
  • A large back decoration area requires much higher quality logo/graphics whereas a small chest position can handle a lower resolution logo/graphic.

If you’ve tried these suggestions and are still unsure, you can get in touch with our team.

Please note that we don’t restrict saving or ordering from low resolution uploads but if image resolution issues are not resolved this may result in delivery delays or even suspended orders until the issue has been resolved.

No. As part of using the Design Lab upload tool, you are agreeing to Reform Clothing's Terms and Conditions in which you agree not to 'include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorisations from the owners'.

When third-party logos/graphics are used that do not belong to you or your place of work, Reform may require proof of authorisation from the third-party owner. Reform may make a request to verify approval has been granted and failure to validate will result in the cancellation of your order.

Reform will not accept orders where variations are made to designs, trademarks, copyrighted work to attempt to overcome infringement. Attempting to design or place orders violating copyright law may result in cancellation and deletion of your account and designs.

If you want to get authority to use a logo/graphic, see FAQ: “How do I get authority to use a logo?”

We don’t restrict saving or ordering from low resolution or high-complexity uploads. However, if issues are not resolved before the order is submitted then this may result in delivery delays or even suspended orders until the issue has been resolved.

When your order is submitted, our team will review your designs and ensure they meet production requirements. We will be in touch within four business days if there are any issues to resolve.

If there are issues, you can expect to work with our team to resolve the issue.

This may include:

• Asking you to source for a higher-quality version of the logo/graphic.
• Asking you to make changes to the logo/graphic to meet production requirements, including:
  • Increasing text size.
  • Removing or thickening linework/borders.
  • Increasing or reducing the scale of the logo/graphic.
• Working with our design or production department to make minor changes directly.
• Requesting you to complete your order outside of our Design Lab and ordering platform.

Reform now offers Emojis for Custom Names as an additional feature which may or may not be enabled by your designer or order manager. Emojis are not available in all locations, sizes or application types and come with an additional cost. For more on emojis see Emojis for Custom Names

If emojis have not been enabled or supported in your Custom Name location then you will not be able to use them. In this case please see FAQ: Which characters are supported?

Character support depends on the font that has been selected, and as such it can be beneficial to review this upfront to ensure all individuals will be able to enter their name appropriately.

Lobster & Oswald Bold:

!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[]^_`abcdefghijklmnopqrstuvwxyz{|}~ÀÁ ÃÄÈÉÊËÌÍÎÏÑÒÓÔÕÖÙÚÛÜÝàáâãäèéêëìíîïñòóôõö÷ùúûüýÿĆćĈĉČčĎďĚěĜĝĤĥĨĩĴĵĹ弾ŃńŇňŐőŔŕŘřŚśŜŝŠšŤťŨũŴŵŶŷŸŹźŽžẀẁẂẃẄẅỲỳ–—‘’‚“”„

Brando:

!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[]^_`abcdefghijklmnopqrstuvwxyz{|}~ÀÁ ÃÄÈÉÊËÌÍÎÏÑÒÓÔÕÖÙÚÛÜÝàáâãäèéêëìíîïñòóôõö÷ùúûüýÿ–—‘’‚“”„

Unsupported characters will not be accepted or produced.

Your character limit depends on the font you select as well as the case and characters you chose. When placing your order, you will be able to see if your custom name will fit and what it will look like in the chosen font.

As a general guide: Large custom names will fit approximately 12-14 characters. Small custom names will fit approximately 20-24 characters. Custom numbers are restricted to 2 numbers only.

In some circumstances, order managers can make changes to the designs in their order. This will depend on the type of order and whether you have submitted your order.

I have submitted my order Once we commence production on your order, we are unable to make any changes to your design. There is a small window of time between when you submit your order and when we commence production where we can make final changes to your design. If you have submitted your order, please contact us to see if changes are possible.

I have not yet submitted my order

Buy Now orders You can make changes to your design up until you submit your order. To make changes to your design:

1. In your order select EDIT DESIGN next to the design you want to change - this will open the design in the Design Lab.
2. Make the required changes and click UPDATE ORDER. You will be asked to check the changes and then select UPDATE DESIGN.

Group orders

I’ve selected to 'Pay on behalf of my group'

You can make changes to your design up until you submit your order. However, if your order has any paid items then changes to this design will be limited. In this case, any change that impacts the price will not be able to be saved.

For information on how your price is calculated and what may increase your price, see our Pricing help page.

Check for paid items in the Added order items section where the payment status is PAID.

To make changes to your design:

1. In your order, select EDIT DESIGN next to the design you want to change - this will open the design in the Design Lab.
2. Make the required changes and click UPDATE ORDER. You will be asked to check the changes and then select UPDATE DESIGN.

Please ensure you communicate any changes made to your group.