Placing an order with a group

You can make changes to your individual order until your group order deadline has passed or your order manager locks your order.

1. Log in and head to the ORDERS top menu.
   • Your order should be visible under Pending orders. Note: If your order is under Completed orders, you can no longer make changes to your order as it's already been locked or submitted.
2. Click on the name of the order.
3. Click EDIT next to the order line you wish to change.
4. Make the required changes then select UPDATE ORDER.
5. You will receive an email confirming the changes to your order.

Head to Making changes to your individual order for more information.

If you are managing an order, head to Cancelling your order for more information.

If you are part of a group order, you can cancel your order up until your order manager submits your group's order.

1. Log in and head to the ORDERS menu.
2. Locate your order under the Pending orders section. If your order is located under the Completed orders section then it has already been submitted and your order cannot be cancelled. Head to Returns and refunds for more information.
3. If your order manager is still organising payments for your order, a trash can will be visible next to the PLACE ORDER button.
4. Click the trash can then click YES, CANCEL THIS ORDER. The order will no longer be visible on the Orders page and all order data will be deleted.
5. If you paid directly to Reform when you placed your order, there will not be a trash can visible next to the PLACE ORDER button. Please contact us to organise a refund and cancel your order.

Order Managers

After you submit your order, you will receive a confirmation email with your order details. If you paid by credit or debit card, you will also receive a separate email receipt. If you requested an invoice, this will be emailed by our customer service team.

Our design team will complete a design review and we will be in touch if there are any changes or recommendations.

Once the design review is complete you will receive a further email confirming your estimated delivery date.

You will also receive email notifications when your order is shipped as well as when it is delivered.

Ordering as part of a group

After you submit your order, you will recieve a confirmation email with your order details. If you paid by credit or debit card, you will also receive a separate email receipt.

You can make changes to your order until your group order deadline has passed or your order manager locks your order.

If your order manager has not submitted the group’s order, they may choose to extend the order deadline to allow you to order. Contact your order manager to discuss extending the deadline. Reform cannot add orders once the group deadline has passed without the order manager’s permission.

To check if the order has been submitted, login, click on the ORDERS menu and locate your order. If the order is listed under Pending orders then the group order has not been submitted. If the order is under Completed orders then the order has been submitted.

If the order has been submitted then your order manager is not able to extend the deadline and you will not be able to place an order. We recommend checking with your order manager if there will be an opportunity to place an order as part of a reorder.

We require a minimum order quantity of 10 for all orders. Since all of our products are made from scratch, our current manufacturing process doesn't allow for us to make individual custom products.

Yes, creating an account is required to place an order. Creating an account also allows you to log in and make changes to your order.

You can request to delete your account by contacting us, however we recommend doing so only after you have received your order.

Order Managers

Buy Now orders

Payment can be made by Visa Debit, Visa Credit, MasterCard, and American Express.

In some instances, we may offer the option to pay via an invoice - please contact us to discuss invoice payment options.

For more infomation, head to Payment options.

Group orders

You can choose between allowing your group members to pay direct to Reform via credit or debit card when placing their order, or pay on behalf of your group when you finalise your order.

For more information, head to Group payment options.

Ordering as part of a group order

Your order manager will elect to either have their group members pay when they place their order or organise the payments separately.

If you order manager has elected for to pay when placing your order, you will be required to pay in full via credit or debit card at checkout.

If your order manager has elected to organise the payments separately, you will be not be required to pay when placing your order.

For more information, head to Payment Options.