Making changes to your order

Q: Can I cancel my order?

If you are managing an order, head to Cancelling your order/manage-orders/cancel for more information. If you are part of a group order, you can cancel your order up until your order manager submits your group's order. 1. Log in and head to the ORDERS /account/orders menu. 2. Locate your order under the Pending orders section. If your order is located under the Completed orders section then it has already been submitted and your order cannot be cancelled. Head to Returns and refunds/delivery-and-returns/returns-refunds for more information. 3. If your order manager is still organising payments for your order, a trash can will be visible next to the PLACE ORDER button. 4. Click the trash can then click YES, CANCEL THIS ORDER. The order will no longer be visible on the Orders page and all order data will be deleted. 5. If you paid directly to Reform when you placed your order, there will not be a trash can visible next to the PLACE ORDER button. Please contact us/contact-us to organise a refund and cancel your order.

If you are managing an order on behalf of a group or organisation (teacher or organiser), head to Changing your order.

After you have placed your order you can make changes to it as long as:

Your group order deadline has not passed.
Your order manager has not locked your order.

To make changes to your order:

Log in and head to the ORDERS menu
1. Your order should be visible under 'Pending orders'. If your order is under 'Completed orders', you can no longer make changes to your order.
Click on the name of the order you wish to edit.
Click EDIT next to the order line you wish to change.
1. If the edit button is not visible then your group deadline has passed or your order manager has locked your order. Please contact your order manager if you wish to make a change.
Make your changes and select UPDATE ITEM.
1. If your payment status is 'Paid', you will not be able to make changes to your quantity. Please contact us to arrange a refund.
You will receive an email confirming the changes to your order.

Popular questions

If you are managing an order, head to Cancelling your order for more information.

If you are part of a group order, you can cancel your order up until your order manager submits your group's order.

Log in and head to the ORDERS menu.
Locate your order under the Pending orders section. If your order is located under the Completed orders section then it has already been submitted and your order cannot be cancelled. Head to Returns and refunds for more information.
If your order manager is still organising payments for your order, a trash can will be visible next to the PLACE ORDER button.
Click the trash can then click YES, CANCEL THIS ORDER. The order will no longer be visible on the Orders page and all order data will be deleted.
If you paid directly to Reform when you placed your order, there will not be a trash can visible next to the PLACE ORDER button. Please contact us to organise a refund and cancel your order.

We are unable to refund or exchange items due to incorrect selection. Please be careful when ordering and check all the details in your order confirmation email. Ensure you have checked your size before ordering. Additional information on sizing.

If there is a problem with your order, please contact us within 14 days. Our customer care team is standing by to help, and will endeavour to resolve any issue for you quickly. If we’re contacted after the 14 days, it makes it extremely difficult for us to rectify any situation due to the customisation of our garments. Provide as many details as possible, including your name, phone number and a picture of the suspected problem, and a customer care team member will assess your garment and resolve the issue as soon as possible.

See Return and Refunds for more information.

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Making changes to your order

Popular questions

Can I cancel my order?

Can I exchange or return my order?