Delivery and returns

Q: How much is shipping?

Free standard shipping is available anywhere in Australia. Outside Australia? Contact us before starting your order and we'll confirm options and costs. Your group's order will be delivered to a single address nominated by the order manager. Please note we are unable to deliver to a PO Box address.

Q: Where will my order be sent?

Your group's order will be delivered to a single business address as nominated by the order manager eg.school or university. Please be aware that we are unable to deliver to a PO Box address.

Q: What countries do you ship to?

Reform Clothing offers free delivery on all orders within Australia and the United States. We can often arrange delivery to other countries so if you are outside of Australia or the US please contact us/contact-us to confirm how we can help.

Q: I have an issue with the order I have received - what should I do?

If you have an issue with the order you have received, please contact our teamhttps://www.reformclothing.com/contact-us within 30 days of receiving the garment to discuss the issue. If the product is defective or not what you ordered, we will organise a replacement. For more information, please visit our Returns and refundshttps://www.reformclothing.com/delivery-and-returns/returns-refunds help page.

Q: How long will it take to receive my order?

Delivery generally takes 10 weeks up to 12 weeks for select products from when we receive your group’s order. Once we commence production on the order, we will send a confirmation email with an estimated delivery date to the order manager. Please note that if you are part of a group order, delivery is 10 weeks from when your order manager submits your group’s order, not when you place your individual order.

Delivery address and locations

Find information about locations we deliver to and how order managers can set, manage, or change the delivery address for your order.

Delivery time

Understand how long it will take to manufacture and produce your order and when to expect your delivery.

Tracking your delivery

Learn how to track your order once it has been shipped, as well as information about split deliveries.

Delivery charges

Free delivery is included in the price of your product and is available to customers anywhere in Australia.

COVID-19

Find out more about delivery and the impact of COVID-19, which has made shipping times less predictable.

Returns and refunds

View our returns and refunds policy, and find out what to do if you have an issue with your order.

Recycling Initiative

Learn about our recycling initiative and how we are contributing to a circular economy.

Popular questions

We are unable to refund or exchange items due to incorrect selection. Please be careful when ordering and check all the details in your order confirmation email. Ensure you have checked your size before ordering. Additional information on sizing.

If there is a problem with your order, please contact us within 30 days. Our customer care team is standing by to help, and will endeavour to resolve any issue for you quickly. If we’re contacted after the 30 days, it makes it extremely difficult for us to rectify any situation due to the customisation of our garments. Provide as many details as possible, including your name, phone number and a picture of the suspected problem, and a customer care team member will assess your garment and resolve the issue as soon as possible.

See Return and Refunds for more information.

Delivery generally takes 10 weeks (up to 12 weeks for select products) from when we receive your group’s order. Once we commence production on the order, we will send a confirmation email with an estimated delivery date to the order manager.

Please note that if you are part of a group order, delivery is 10 weeks from when your order manager submits your group’s order, not when you place your individual order.

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