Returns and refunds

Q: Can I cancel my order?

If you are managing an order, head to Cancelling your order/manage-orders/cancel for more information. If you are part of a group order, you can cancel your order up until your order manager submits your group's order. 1. Log in and head to the ORDERS /account/orders menu. 2. Locate your order under the Pending orders section. If your order is located under the Completed orders section then it has already been submitted and your order cannot be cancelled. Head to Returns and refunds/delivery-and-returns/returns-refunds for more information. 3. If your order manager is still organising payments for your order, a trash can will be visible next to the PLACE ORDER button. 4. Click the trash can then click YES, CANCEL THIS ORDER. The order will no longer be visible on the Orders page and all order data will be deleted. 5. If you paid directly to Reform when you placed your order, there will not be a trash can visible next to the PLACE ORDER button. Please contact us/contact-us to organise a refund and cancel your order.

The following information applies to orders that have been finalised and submitted by the order manager. If you are part of a group order and it has not been closed/submitted by the order manager, you can cancel your order or contact us to request a refund.

Return and Refund Policy

This return and refund policy applies to Reform Clothing products purchased online at www.reformclothing.com/au.

We do not accept the return of products for change-of-mind or inaccurate order details provided

As your product has been designed and manufactured specifically for you, we are unable to remake or refund items due to change-of-mind or inaccurate order details provided.

For this reason, we strongly urge you to carefully check all details before placing your order.

What happens if there is a problem with my product?

We want you to love your product so if it’s defective or not what you ordered, simply contact our team within 30 days of delivery and we’ll organise a replacement.

If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where after-sale the product is damaged through misuse or abnormal use.

What happens if my group order is cancelled before it's been placed?

If you have made any payments to a group order and that order (or part of the order) is cancelled, Reform Clothing will issue refunds for the corresponding payments.

How we provide refunds

If your return satisfies the conditions of this Returns and Refund Policy, we will issue your refund to you using your original payment method within 5 business days.

Please be aware that after the refund is issued, it may take up to 5 business days for the refund to arrive in your account, depending on the financial institution your card is linked to.

Consumer Guarantees

You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our return policy, statement or comment we might make. If a consumer guarantee is not met - for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample - then you may be eligible for a refund, exchange, or to be compensated for any drop in value of the product (if you keep it). Further information about the consumer guarantees is provided here:

Consumer guarantees - details about the consumer guarantees.
Repair, replace, refund - details about your rights where a consumer guarantee is not met.