Delivery time
Our standard delivery time to a single address nominated by your order manager is generally 10 weeks (up to 12 weeks for select products) once your group's order has been sent to production. Please note, large volume orders could have an increased production time.
Popular questions
Delivery generally takes 10 weeks (up to 12 weeks for select products) from when we receive your group’s order. Once we commence production on the order, we will send a confirmation email with an estimated delivery date to the order manager.
Please note that if you are part of a group order, delivery is 10 weeks from when your order manager submits your group’s order, not when you place your individual order.
Once production has been completed and the order has been shipped, order managers will receive an email containing the shipment tracking details so you can monitor the progress of the delivery.
For more information, head to Tracking Your Delivery.
You can use the 'After a specified date' option in the delivery planner to ensure your order is not delivered during the holidays.
- Select EDIT next to Group deadline.
- In When would you like to receive this order? select After a specified date.
- Select the first date that your delivery address will be open after the holidays.
- Select SAVE DELIVERY PLAN.
For more information, head to Delivery planning and order deadlines.