Tracking your delivery
Notification prior to delivery
Once production has been completed and the order has been shipped, order managers will receive an email containing the shipment tracking details so you can monitor the progress of the delivery.
Occasionally your order may be split over multiple deliveries. If this is the case you will receive separate emails for each delivery. Please contact us if you haven’t received tracking details after 2 business days.
At time of delivery
Order managers will receive an email once the order has been delivered.
If there are any questions on concerns with the delivery please contact us.
Note: If you are part of a group orders please contact your order manager regarding the expected delivery date and tracking information.
Popular questions
Your delivery requires a signature so we recommend having your delivery sent to an address where someone is available to sign during business hours. If you miss your delivery, our delivery partners will either attempt to redeliver the next business day and/or contact you about your delivery.
If you have questions about your missed delivery, please contact us.
Yes, for your protection our delivery partners will require a signature to complete your delivery.
No, we are unable to deliver to PO boxes.
In metro areas your order will be delivered by TNT Express.
In regional areas your order may be delivered by Auspost, their affiliates, or a local courier. This will be indicated on your tracking link by the status 'Forwarded to a third-party agent'.
Your group's order will be delivered to a single business address as nominated by the order manager eg.school or university. Please be aware that we are unable to deliver to a PO Box address.
Delivery generally takes 10 weeks (up to 12 weeks for select products) from when we receive your group’s order. Once we commence production on the order, we will send a confirmation email with an estimated delivery date to the order manager.
Please note that if you are part of a group order, delivery is 10 weeks from when your order manager submits your group’s order, not when you place your individual order.
If you have already submitted your order, please contact us to discuss options.
For group orders, order managers can change the delivery address as long as you have not submitted your order:
- Navigate to your order via the ORDERS menu.
- Select EDIT in the delivery address section and make the required changes .
- Select SAVE ADDRESS.
For more information, head to Delivery address and locations.