Tracking your delivery
Notification prior to delivery
Once production has been completed and the order has been shipped, order managers will receive an email containing the shipment tracking details so you can monitor the progress of the delivery. Occasionally your order may be split over multiple deliveries and you will receive separate emails for each delivery. Please contact us if you haven’t received it after 2 business days.
At time of delivery
Order managers will also receive an email once the order has been delivered.
Note: If you are part of a group order, please contact your order manager regarding the expected delivery date and tracking information.
Popular questions
Your delivery requires a signature so we recommend having your delivery sent to an address where someone is available to sign during business hours. If you miss your delivery, our delivery partners will either attempt to redeliver the next business day and/or contact you about your delivery.
If you have questions about your missed delivery, please contact us.
Yes, our delivery partners will require a signature to complete your delivery.
No, we are unable to deliver to PO boxes.
In metro areas your order will be delivered by DHL.
In suburban/other areas your order may be delivered by a local courier. This will be indicated on your tracking link by the status "Forwarded to a third-party agent."
Your group's order will be delivered to a single address nominated by the order manager. Please note that we are unable to deliver to a PO Box address.
Delivery takes approximately 7-8 weeks from when we receive your group’s order. Once we commence production on the order, we will send a confirmation email with an estimated delivery date to the order manager.
Please note that if you are part of a group order, delivery is 7-8 weeks from when your order manager submits your group’s order, not when you place your individual order.
If you have already submitted your order, please contact us to discuss options.
For group orders, order managers can change the delivery address as long as you have not submitted your order:
- Navigate to your order via the ORDERS menu.
- Select EDIT in the delivery address section and make the required changes .
- Select SAVE ADDRESS.
For more infromation, head to Delivery address and locations.