How group orders work
Each group order requires an order manager who is responsible for setting up, managing, and submitting the order.
The order manager sets up the order and shares a link to the order with the group.
Group members follow the link to view the designs and place their orders.
If designs have the option to be personalized with a custom name or number, group members will also submit these details.
Depending on the payment options the order manager has selected, group members will either be required to pay for their order via credit or debit card or confirm their order and arrange payment separately with the order manager.
Group members can make changes to the size and personalization on their order until the group order deadline has passed or their order manager locks their order.
Order managers can review and edit orders placed by group members. If they make a change, the group member will receive an email notification.
Once the order manager has reviewed the order, they will submit the final group order and production will begin.
Please note that your group will need to meet the minimum order quantity before the order can be submitted.
The order will be delivered all together to the address nominated by the order manager.
Popular questions
You can make changes to your individual order until your group order deadline has passed or your order manager locks your order.
- Log in and head to the ORDERS top menu.
- Your order should be visible under Pending orders. Note: If your order is under Completed orders, you can no longer make changes to your order as it's already been locked or submitted.
- Click on the name of the order.
- Click EDIT next to the order line you wish to change.
- Make the required changes then select UPDATE ORDER.
- You will receive an email confirming the changes to your order.
Head to Making changes to your individual order for more information.
Order Managers
After you submit your order, you will receive a confirmation email with your order details. If you paid by credit or debit card, you will also receive a separate email receipt. If you requested an invoice, this will be emailed by our customer service team.
Our design team will complete a design review and we will be in touch if there are any changes or recommendations.
Once the design review is complete you will receive a further email confirming your estimated delivery date.
You will also receive email notifications when your order is shipped as well as when it is delivered.
Ordering as part of a group
After you submit your order, you will recieve a confirmation email with your order details. If you paid by credit or debit card, you will also receive a separate email receipt.
You can make changes to your order until your group order deadline has passed or your order manager locks your order.
Yes, creating an account is required to place an order. Creating an account also allows you to log in and make changes to your order.
You can request to delete your account by contacting us, however we recommend doing so only after you have received your order.
All of our products require a minimum order of 10 per design. Because all of our products are custom made to order, our current manufacturing process simply doesn't allow for us to complete orders less than this quantity.
For more information, head to our Minimum order quantity help page.
We require a minimum order quantity of 10 for all orders. We recommend checking with your order manager to see if anyone else has also missed out or changed their mind so they can organize another group order.