Group orders

Head to Choosing your order type for our guide on selecting the right type for your needs.

Once you have completed the order set up:

1. Head to VIEW GROUP ORDERING to view what your group will see when placing their orders. This will open in a new tab.
2. Next, you will need to share your order with your group. Select GET SHARE LINK, copy, then share the link with your group members.
3. Once your group starts placing orders they will appear in the Added order items section. To make changes to an order select EDIT. You can change the reference, size or custom name
4. You can place an order on behalf of a group member or for yourself by adding the order details into the Add order items section. You can pay for these orders when you checkout.
5. You can invite others to help you manage the order via MANAGE ACCESS. Enter their email address one at a time and select INVITE. Their email will appear in the assigned user section. Invitees will be able to add and edit your group's orders as well as submit the whole order.
6. If your group needs more time to place their orders you can adjust the group order deadline. Select EDIT and choose the deadline new deadline date. Ensure you also adjust your expected order submission date. Please note that your expected delivery date will also be extended.
7. Once your order is finalised and ready for submission select CHECKOUT.

On the order management page, your group’s orders will display in the Added order items section.

To edit the custom name or number on an order:

1. Select EDIT next to the order you wish to change.
2. Make the required changes to the personalization fields. As you type, the preview area will display the name in the selected font.
3. If the lines on the outside of the preview area turn red, then the custom name is too long.
4. Select UPDATE ITEM.

If the order was placed by a group member, they will receive an email confirming the changes.

Once invoicing has been enabled by our customer service team, you will be able to complete checkout and request an invoice.

1. Open your order and CHECKOUT.
2. Complete the final check and delivery sections.
3. Under the payments section, select Pay by invoice
4. Select PLACE YOUR ORDER

Our customer service team will email you a copy of your invoice.

When your order is open, you can change the deadlines on your delivery plan at anytime.

Be aware that changing the expected order submission date will affect your estimated delivery date.

1. Log in and head to the ORDERS menu.
2. Locate your order under the Pending orders section and select MANAGE ORDER.
3. Select EDIT next to group deadline.
4. Select new dates in the Group deadline and/or the Expected order submission fields as required. Ensure the expected submission date is at least 2 days after the group deadline date to allow time to check the orders
5. Select SAVE DELIVERY PLAN

You can download a copy of your order while your order is open or after it's been submitted.

1. Navigate to your order via the ORDERS top menu.
2. Click on your order name.
3. Select the Download icon. Your order will automatically start downloading in CSV format. You may need to open the ACTIONS menu first to locate the Download icon.

Order Managers

Buy Now orders

Payment can be made by Visa Debit, Visa Credit, MasterCard, and American Express.

In some instances, we may offer the option to pay via an invoice - please contact us to discuss invoice payment options.

For more infomation, head to Payment options.

Group orders

You can choose between allowing your group members to pay direct to Reform via credit or debit card when placing their order, or pay on behalf of your group when you finalize your order.

For more information, head to Group payment options.

Ordering as part of a group order

Your order manager will elect to either have their group members pay when they place their order or organize the payments separately.

If your order manager has elected for you to pay when placing your order, you will be required to pay in full via credit or debit card at checkout.

If your order manager has elected to organize the payments separately, you will be not be required to pay when placing your order. Instead, check with your order manager on how you can pay for the order.

For more information, head to Payment Options.

You can use the “After a specified date” option in the delivery planner to ensure your order is not delivered during the holidays.

1. Select EDIT next to Group deadline.
2. In When would you like to receive this order? select After a specified date.
3. Select the first date that your delivery address will be open after the holidays.
4. Select SAVE DELIVERY PLAN.

For more information, head to Delivery planning and order deadlines.

We require a minimum order quantity of 10 for all orders. We recommend checking with your order manager to see if anyone else has also missed out or changed their mind so they can organize another group order.

If you are having trouble reaching the minimum number of orders you selected, please contact us to discuss options.