Submit your order

Order Managers

After you submit your order, you will receive a confirmation email with your order details. If you paid by credit or debit card, you will also receive a separate email receipt. If you requested an invoice, this will be emailed by our customer service team.

Our design team will complete a design review and we will be in touch if there are any changes or recommendations.

Once the design review is complete you will receive a further email confirming your estimated delivery date.

You will also receive email notifications when your order is shipped as well as when it is delivered.

Ordering as part of a group

After you submit your order, you will recieve a confirmation email with your order details. If you paid by credit or debit card, you will also receive a separate email receipt.

You can make changes to your order until your group order deadline has passed or your order manager locks your order.

You can download a copy of your order while your order is open or after it's been submitted.

1. Navigate to your order via the ORDERS top menu.
2. Click on your order name.
3. Select the Download icon. Your order will automatically start downloading in CSV format. You may need to open the ACTIONS menu first to locate the Download icon.

Order Managers

Buy Now orders

Payment can be made by Visa Debit, Visa Credit, MasterCard, and American Express.

In some instances, we may offer the option to pay via an invoice - please contact us to discuss invoice payment options.

For more infomation, head to Payment options.

Group orders

You can choose between allowing your group members to pay direct to Reform via credit or debit card when placing their order, or pay on behalf of your group when you finalize your order.

For more information, head to Group payment options.

Ordering as part of a group order

Your order manager will elect to either have their group members pay when they place their order or organize the payments separately.

If your order manager has elected for you to pay when placing your order, you will be required to pay in full via credit or debit card at checkout.

If your order manager has elected to organize the payments separately, you will be not be required to pay when placing your order. Instead, check with your order manager on how you can pay for the order.

For more information, head to Payment Options.

You can use the “After a specified date” option in the delivery planner to ensure your order is not delivered during the holidays.

1. Select EDIT next to Group deadline.
2. In When would you like to receive this order? select After a specified date.
3. Select the first date that your delivery address will be open after the holidays.
4. Select SAVE DELIVERY PLAN.

For more information, head to Delivery planning and order deadlines.

Invoices can be paid electronically or by check.

We require a 50% non refundable deposit to start production, and the remaining 50% must be paid in full prior to delivery.

Further details will be provided on your invoice.