Delivery planning and order deadlines

When managing your group order, you will create a delivery plan to keep your order on track and meet your desired delivery date.

Your delivery plan is made up of:

1. Group order deadline

   1. After this date, your group members will no longer be able to place or edit their orders. Use the time between this date and your submit order deadline to check and edit the orders.

2. Submit order deadline

   1. Submit your order and payment on this date to ensure we can meet your estimated delivery date.

3. Estimated delivery date.

   1. The estimated date your order will be delivered if you meet your submit order deadline.

Creating your delivery plan

On the Order setup checklist, you will see a Delivery plan section. The plan will be pre-filled with default values based on the average time it takes for our customers to finalise their group orders.

1. Select EDIT.

2. In When would you like to receive this order? select either

   1. As soon as possible - this will give your the fastest possible delivery date based on allowing your group 30 days to order and 7 days for you to review the order.

   2. To get an earlier delivery date, reduce the number of days in the Group order time and Order review time fields.

   3. After a specified date - this allows for delivery 1 business day after your selected date. This is a good option for schools where you may be closed for holiday periods

      1. Select the date you want the order delivered after on the calendar.

   4. Before a specified date - select this option if you need your order by a specific date, if it's later than the fastest delivery date.

      1. Select the date you want the order delivered before on the calendar.

3. Review the value in Group order time. This is the number of days your group members will have to place their orders and make any changes before they are locked out.

   1. If you think your group will need more or less time to place their orders, adjust accordingly.

4. Review the value in Order review time. During this time, the order is locked for your group so you can review and edit the order. You can also share the order for others to review and approve.

   1. If you think you need more and less time to review the order, adjust the value accordingly.

5. Select SAVE DELIVERY PLAN.

Changing your delivery plan and deadlines

Once your order is open, you can change the deadlines on your delivery plan anytime.

Be aware that changing the expected order submission date will affect your estimated delivery date.

1. Log in and head to the ORDERS menu.

2. Locate your order under the Pending orders section and select MANAGE ORDER.

3. Select EDIT next to Group deadline.

4. Select new dates in the Group deadline and/or the Expected order submission fields as required.

   1. Ensure the Group deadline is before the Expected order submission date.

5. Select SAVE DELIVERY PLAN.

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