How to buy with your group
Our group ordering system has been specifically designed to allow you to quickly and easily coordinate your group's order.
Unsure if this is the best way to organise your order? Check out Choosing your order type guide.
Set up your order
Get your order started
Select START AN ORDER and choose the Buy with your group order type. Follow the on-screen instructions to give the order a name, add a product, select your payment option, and set your order quantity.
For more information, see Getting started on your order.
Complete the order set-up checklist.
Add any additional products, set your delivery address, and create a delivery plan to ensure your order can be placed in time to meet your preferred delivery date.
Manage Your Order
Invite your group to the order.
Select GET SHARE LINK and share the link with your group so they can start placing their orders.
See what the order page will look like for your group via VIEW GROUP ORDERING
Invite others to help manage the order.
Select MANAGE ACCESS, enter your invitee's email address, and select INVITE. These users will be able to edit group members' orders and designs as well as submit the order.
Manage your group deadlines and delivery plan
Use the EDIT button next to the group deadline or expected order submission to make changes to your deadlines and delivery plan.
Ensure you update the expected order submission date when you update the group deadline.
Please be aware that changing your expected order submission date will affect your expected delivery date.
Place an order for yourself or on behalf of a group member.
Use the Add order items section to add items to your order. You will be required to make payment for these items at check out.
Edit orders submitted by your group.
Once your group starts placing their orders, the orders will show in the Added order items section. Select EDIT to make changes to the reference, custom names/number and sizes.
You can lock the group member’s order by select the lock icon. This will prevent the group member from being able to make further changes to their order.
Visit our help page for more information on making changes to your group's orders.
Finalise your order and check out
Submit your order and payment
Select the CHECKOUT button at the bottom of the page.
Your outstanding balance (if applicable) will be displayed on the checkout page. Select your payment option then select PLACE YOUR ORDER.
Design check and delivery confirmation.
Our design team will complete a design review. We will be in touch if any changes are required. Please keep an eye out for correspondence during this time to ensure any issues can be resolved quickly. Once the check is complete, we will email that we have commenced production on your order and confirm your estimated delivery date.
Receive your delivery
Your order will be delivered to your specified delivery address. You will receive email updates when your order is shipped and delivered.
Download a copy of your order
To help with the distribution, you can access your completed orders and download a copy of your order.
Enjoy your custom garments!
Popular questions
Order Managers
Buy Now orders
Payment can be made by Visa Debit, Visa Credit, MasterCard, and American Express.
In some instances, we may offer the option to pay via an invoice - please contact us to discuss invoice payment options.
For more infomation, head to Payment options.
Group orders
You can choose between allowing your group members to pay direct to Reform via credit or debit card when placing their order, or pay on behalf of your group when you finalise your order.
For more information, head to Group payment options.
Ordering as part of a group order
Your order manager will elect to either have their group members pay when they place their order or organise the payments separately.
If you order manager has elected for to pay when placing your order, you will be required to pay in full via credit or debit card at checkout.
If your order manager has elected to organise the payments separately, you will be not be required to pay when placing your order.
For more information, head to Payment Options.
Once you have completed the order set up:
- Head to VIEW GROUP ORDERING to view what your group will see when placing their orders. This will open in a new tab.
- Next, you will need to share your order with your group. Select GET SHARE LINK, copy, then share the link with your group members.
- Once your group starts placing orders they will appear in the Added order items section. To make changes to an order select EDIT. You can change the reference, size or custom name
- You can place an order on behalf of a group member or for yourself by adding the order details into the Add order items section. You can pay for these orders when you checkout.
- You can invite others to help you manage the order via MANAGE ACCESS. Enter their email address one at a time and select INVITE. Their email will appear in the assigned user section. Invitees will be able to add and edit your group's orders as well as submit the whole order.
- If your group needs more time to place their orders you can adjust the group order deadline. Select EDIT and choose the deadline new deadline date. Ensure you also adjust your expected order submission date. Please note that your expected delivery date will also be extended.
- Once your order is finalised and ready for submission select CHECKOUT.
When your order is open, you can change the deadlines on your delivery plan at anytime.
Be aware that changing the expected order submission date will affect your estimated delivery date.
- Log in and head to the ORDERS menu.
- Locate your order under the Pending orders section and select MANAGE ORDER.
- Select EDIT next to group deadline.
- Select new dates in the Group deadline and/or the Expected order submission fields as required. Ensure the expected submission date is at least 2 days after the group deadline date to allow time to check the orders
- Select SAVE DELIVERY PLAN
You can use the 'After a specified date' option in the delivery planner to ensure your order is not delivered during the holidays.
- Select EDIT next to Group deadline.
- In When would you like to receive this order? select After a specified date.
- Select the first date that your delivery address will be open after the holidays.
- Select SAVE DELIVERY PLAN.
For more information, head to Delivery planning and order deadlines.
You can download a copy of your order while your order is open or after it's been submitted.
- Navigate to your order via the ORDERS top menu.
- Click on your order name.
- Select the Download icon. Your order will automatically start downloading in CSV format. You may need to open the ACTIONS menu first to locate the Download icon.
In some circumstances, order managers can make changes to the designs in their order. This will depend on the type of order and whether you have submitted your order.
I have submitted my order Once we commence production on your order, we are unable to make any changes to your design. There is a small window of time between when you submit your order and when we commence production where we can make final changes to your design. If you have submitted your order, please contact us to see if changes are possible.
I have not yet submitted my order
Buy Now orders You can make changes to your design up until you submit your order. To make changes to your design:
- In your order select EDIT DESIGN next to the design you want to change - this will open the design in the Design Lab.
- Make the required changes and click UPDATE ORDER. You will be asked to check the changes and then select UPDATE DESIGN.
Group orders
I’ve selected to 'Pay on behalf of my group'
You can make changes to your design up until you submit your order. However, if your order has any paid items then changes to this design will be limited. In this case, any change that impacts the price will not be able to be saved.
For information on how your price is calculated and what may increase your price, see our Pricing help page.
Check for paid items in the Added order items section where the payment status is PAID.
To make changes to your design:
- In your order, select EDIT DESIGN next to the design you want to change - this will open the design in the Design Lab.
- Make the required changes and click UPDATE ORDER. You will be asked to check the changes and then select UPDATE DESIGN.
Please ensure you communicate any changes made to your group.
Yes, creating an account is required to place an order. Creating an account also allows you to log in and make changes to your order.
You can request to delete your account by contacting us, however we recommend doing so only after you have received your order.
We require a minimum order quantity of 10 for all orders. We recommend checking with your order manager to see if anyone else has also missed out or changed their mind so they can organise another group order.
- Log in to your account and head to your ORDERS menu.
- In the Completed Orders section, locate the order containing the design you wish to reorder and select ORDER HISTORY.
- Identify the design you wish to reorder, and select REORDER. You will then be prompted to either start a new order for this design or add the design to an existing order.
Head to Reorders for more information.
Your Orders menu is where you can find a list of all your current and previous orders.
To access your orders, log in then select ORDERS.
For more details, see Accessing your order